Information Technology – Support Technician
Traineeship
What IT Support Technicians do
- Identify the hardware and software needed to find solutions to computer problems
- Assist in the modification of existing programs to meet clients’ requirements
- Provide support services to customers
- Install and download appropriate software
- Connect users to networks and provide training to all users’
- Network with vendors and programmers
- Providing information for customers’ computer purchasing decisions
- Provide initial training and self help instructions for computer users
- Undertake housekeeping and report writing for areas of responsibility.
Your chances of success will be better if you have...
- Strong customer service skills
- Analytical skills and persistence
- Good oral and communication skills
- Ability to work as part of a team
- Patience and tolerance
- Good problem solving skills
- School Certificate – Maths
The Future
- Employment for minimum of one year
- Employment areas include: IT-specific industries or in any industries requiring IT expertise
Specialisation
- Technical Support, Client Support, Help Desk, Software Support, Telesales, Network Administration
- For more options see www.myfuture.edu.au
Who to Contact for more information and advice?
Group Training Organisation |
Phone / FaxEmail / Website |
Address |
Regions Serviced |
|
Australian Training Company Ltd |
T (02) 9704 1500 F (02) 9704 1599 |
30-32 Pomeroy St Homebush NSW 2140 |
Sydney Metropolitan Area, Regional NSW, Rural NSW, ACT |
|
Central Coast Group Training Ltd |
T (02) 4353 2655 F (02) 4353 1917 |
3a Pioneer Ave Tuggerah NSW 2259 |
Central Coast NSW |
|
Central West Group Apprentices Ltd |
T (02) 6331 3655 F (02) 6331 9450 |
203-209 Russell St Bathurst NSW 2795 |
Bathurst, Cowra, Dubbo, Lithgow, Orange, Parkes |
|
GTES |
T (02) 6923 3000 F (02) 6921 8616 |
161 Hammond Ave Wagga Wagga NSW 2650 |
Wagga Wagga, Riverina |
|
HGT Australia Ltd |
T (02) 4952 7444 F (02) 4952 8070 |
1st Floor 148 Lambton Rd Broadmeadow NSW 2292 |
Newcastle, Hunter Valley, Regional NSW, Rural NSW |
|
Health Industry Group Training Company |
T (02) 9817 7463 F (02) 9817 7458 |
Gladesville Hospital 3 Victoria Rd Gladesville NSW 2111 |
Sydney Metropolitan Area, Illawarra, Shoalhaven, Southern Highlands, Regional NSW, Rural NSW |
|
Hunter Valley Training Company Pty Ltd |
T (02) 4932 4222 F (02) 4932 4544 |
Junction St Telarah NSW 2320 |
Upper Hunter and Lower Hunter Valley, Illawarra, Sydney, Mid North Coast, New England, North Coast Gunnedah |
|
MEGT Australia |
T (02) 4969 8099 F (02) 4969 8077 |
121 Chatham St Broadmeadow NSW 2292 |
Sydney, Hunter, Northern NSW |
|
Mission Australia Group Training Ltd |
T 1300 676 937 F (02) 9687 4929 |
Level 1 81 George St Parramatta NSW 2150 |
Sydney Metropolitan Area, Regional NSW, Rural NSW |
|
ON Q Human Resources |
T (07) 5523 3211 F (07) 5523 4188 |
Shop 3 1-11 Rivendell Dr Sth Tweed Heads NSW |
Far North Coast NSW |
|
SERTEC Ltd |
T (02) 6492 3944 F (02) 6492 4594 |
163 Auckland St Bega NSW 2550 |
South East NSW |
|
Workline Employment |
T (02) 4725 0300 F (02) 4721 2487 www.penrithonline.com.au / workline |
1st Floor 450 High St Penrith NSW 2750 |
Western, South Western and Hills District Region of Sydney |
|
WorkVentures Group Training Ltd |
T (02) 9282 6995 F (02) 9281 4397 |
Level 10 418a Elizabeth St Surry Hills NSW 2010 |
Sydney Metropolitan Area |
Information Technology – Traineeships
Entry |
Education / Training |
Career Prospects |
Articulation |
|
|
Certificate II |
|
|
|
Nil |
Information Technology |
Technician providing basic diagnostic and computer office support. |
Information Technology Certificate III, IV and Diploma |
|
|
Certificate III |
|
|
|
SC or equivalent |
Information Technology (General, Network Administration) |
Diagnostic Support Technician |
Information Technology Certificate III, IV and Diploma Courses |
|
SC or equivalent |
Information Technology (Software Applications) |
Software Support Officer |
Information Technology Certificate III, IV and Diploma Courses |
|
|
Certificate IV |
|
|
|
SC or equivalent |
Information Technology (Client Support) |
PC Support Technician, Client Support Technician |
Information Technology (System Administration) Diploma |
|
SC or equivalent |
Information Technology (Database Administration) |
Database Support Manager |
Information Technology Certificate II, III, IV and Diploma Courses |
|
SC or equivalent |
Information Technology (Help Desk) |
Help Desk Support Person |
Information Technology Certificate II, III, IV & Diploma Courses. Business & Public Administration Certificate II, III & IV Telecommunications Call Centre Courses |
|
SC or equivalent |
Information Technology (Network Management) |
Computer Network Manager |
Information Technology (Network Engineering) Diploma |
|
SC or equivalent |
Information Technology (Programming) |
Computer Programmer |
Information Technology Certificate IV & Diploma Courses |
|
SC or equivalent |
Information Technology (Technical Support) |
Computer Technician |
Information Technology (Systems Administration) Diploma |
|
SC or equivalent |
Information Technology (Systems Analysis and Design) |
System Analyst, System Designer |
Other Information Technology Certificate IV or Diploma courses |
|
|
Diploma / Advanced Diploma |
|
|
|
IT Cert IV or equivalent |
Information Technology (Software Development |
Network Engineer |
Related University Degree |
|
IT Cert IV or equivalent |
Information Technology (Software Development) |
Programmer, Software Developer, Analyst or Applications Programmer. |
Information Technology Diploma Courses |
|
IT Cert IV or equivalent |
Information Technology (Systems Administration) |
Computer Systems Administrator, Analyst. |
Related University Degree |
|
HSC |
Information Technology (Business Analysis) |
Business Analyst, Systems Analyst, System Designer, Software Designer, Analyst / Programmer |
Other Diploma courses in information Technology |
|
HSC or equivalent |
Information Technology (Network Engineering) |
Network Engineer, Network Administrator Project Manager |
Related University Degree |
